FAQ

How do I get into contact with you? 

Our customer service team is available for you at support@soundhive.zendesk.com


What are the payment methods that you accept? 

We accept the following payment methods:

  • Stripe
  • Apple Pay
  • Google Pay
  • Shopify Pay
  • Visa
  • Mastercard
  • American Express

If you want to pay using a payment method other than those listed above, please contact us by email. 

How do I track my order? 

You can follow your order using the Track Order tool on our website. Please be aware that it may take up to 2-4 days for your tracking number to be activated. This is normal and does not mean that your order has not yet shipped.